Action Shots



   

My son/daughter's team picture was taken 3 weeks ago. Can I still order a team picture?
I had to pay for my individual pictures already, what if I don't like them?
How long does it take for me to receive my individual or team pictures?
On picture day I asked the photographer if I could send in my money tomorrow. Can I still order a team photo?
I love my pictures! How do I reorder more?
Can I write one check for 3 children?
Why didn't you take an individual picture of my son/daughter?
I want to make more pictures and a coffee mug, but the store I went to won't let me do it. Can you help me?


Q) My son/daughter's team picture was taken 3 weeks ago. Can I still order a team picture?

A) Sure, please click here to order. To complete the order you will need the school or league name, head coaches last name, team name and /or jersey color.


Q) I had to pay for my individual pictures already, what if I don't like them?

A) We offer a satisfaction or money back guarantee. Simple return your photos to our Illinois office and a refund will be made. If you keep your team picture, that will be deducted from the payment total. We also have dates arranged when you can have your portrait retaken in our office…..click here.


Q) How long does it take for me to receive my individual or team pictures?

A) If pictures are being mailed directly to your home, 4-5 weeks. If pictures are distributed through your league/school, 3-4 weeks. Unfortunately, some leagues and coaches are more prompt than others in distributing them to their teams.


Q) On picture day I asked the photographer if I could send in my money tomorrow. Can I still order a team photo?

A) If you call us before 2:00 pm the next working day after picture day, we can complete that order with no late fee; but only with Visa/MasterCard payment.


Q) I love my pictures! How do I reorder more?

A) Click here! You will need your package label to do this on line. Pictures are packed with reorder slips or if you would like one mailed or e-mailed to you, click here.


Q) Can I write one check for 3 children?

A) We prefer separate checks, but if you do write just 1 check, please indicate on the envelopes with no payment, where the check is located e.g. check is in John Frank's envelope/Bears/Division 3. A separate payment envelope is necessary for each child purchasing pictures.


Q) Why didn't you take an individual picture of my son/daughter?

A) Without a payment envelope, we do not know if athletes want to be photographed individually. We forward payment envelopes 2-3 weeks before picture day whenever possible. We also bring "extra" payment envelopes for parents to complete, if you have forgotten on picture day. We do not have change on picture day, so cash, check or Visa/MasterCard will be necessary.


Q) I want to make more pictures and a coffee mug, but the store I went to won't let me do it. Can you help me?

A) Sure, we will be happy to send you a photo release for only $15.00. Just click here and we will e-mail it to you. Or, you can order from our online storefront with no release fee? Just go to our storefront and check out all the options available from Grins/Sportspage.