My son/daughter's team picture
was taken 3 weeks ago. Can I still order a team picture?
I had to pay for my individual
pictures already, what if I don't like them?
How long does it take for me to
receive my individual or team pictures?
On picture day I asked the photographer
if I could send in my money tomorrow. Can I still order a team photo?
I love my pictures! How do I reorder
more?
Can I write one check for 3 children?
Why didn't you take an individual
picture of my son/daughter?
I want to make more pictures and
a coffee mug, but the store I went to won't let me do it. Can you
help me?
Q) My son/daughter's team picture was taken 3 weeks ago. Can
I still order a team picture?
A) Sure, please click here to order. To complete the order
you will need the school or league name, head coaches last name,
team name and /or jersey color.
Q) I had to pay for my individual pictures already, what if I don't
like them?
A) We offer a satisfaction or money back guarantee. Simple return your
photos to our Illinois office and a refund will be made. If you
keep your team picture, that will be deducted from the payment total.
We also have dates arranged when you can have your portrait retaken
in our office…..click here.
Q) How long does it take for me to receive my individual or team
pictures?
A) If pictures are being mailed directly to your home, 4-5 weeks. If
pictures are distributed through your league/school, 3-4 weeks.
Unfortunately, some leagues and coaches are more prompt than others
in distributing them to their teams.
Q) On picture day I asked the photographer if I could send in my
money tomorrow. Can I still order a team photo?
A) If you call us before 2:00 pm the next working day after picture
day, we can complete that order with no late fee; but only with
Visa/MasterCard payment.
Q) I love my pictures! How do I reorder more?
A) Click here! You will need your package label to do this
on line. Pictures are packed with reorder slips or if you would
like one mailed or e-mailed to you, click here.
Q) Can I write one check for 3 children?
A) We prefer separate checks, but if you do write just 1 check, please
indicate on the envelopes with no payment, where the check is located
e.g. check is in John Frank's envelope/Bears/Division 3. A separate
payment envelope is necessary for each child purchasing pictures.
Q) Why didn't you take an individual picture of my son/daughter?
A) Without a payment envelope, we do not know if athletes want to be
photographed individually. We forward payment envelopes 2-3 weeks
before picture day whenever possible. We also bring "extra" payment
envelopes for parents to complete, if you have forgotten on picture
day. We do not have change on picture day, so cash, check or Visa/MasterCard
will be necessary.
Q) I want to make more pictures and a coffee mug, but the store
I went to won't let me do it. Can you help me?
A) Sure, we will be happy to send you a photo release for
only $15.00. Just click here and we will e-mail it to you. Or, you
can order from our online storefront with no release fee? Just go
to our storefront and check out all the options available from Grins/Sportspage.
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